http://www.serviceskills.com - America's Premier Online Soft-Skills Training
http://www.telephonedoctor.com - Customer Service DVDs, Workshops & Keynotes
ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication.
Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion.
A robust administrative tracking system enables managers to monitor usage, recognize performance gaps and track progress by department and employee. All packaged in an intuitive, hosted SaaS platform -there’s no hardware to buy or software to install. Organizations using a Learning Management System (LMS) can deliver this same content via SCORM and AICC-compliant courseware.
800.882.9911 | Copyright © Telephone Doctor, Inc., St. Louis MO, All Rights Reserved
This customer service training course highlights the five phrases which are proven to annoy and frustrate your customers. Vignettes clearly illustrate the recommended Positive Alternatives to use instead.
This skill is one of hundreds of tips and techniques included in ServiceSkills.com. To learn more, request a demo code.
http://www.telephonedoctor.com - Preview & Order DVDs
http://www.serviceskills.com - Web-based eLearning
Online Learning + America's Favorite Customer Service and Team Building Training Videos | 800.882.9911
Copyright © Telephone Doctor, Inc., St. Louis MO, All Rights Reserved.
ServiceSkills.com℠ eLearning and Telephone Doctor® Customer Service Training offer proven training solutions which help organizations increase service levels and improve phone skills for real bottom line results.