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Date of Travel: JUNE 2018
Livery: Scoot standard
Aircraft: Boeing 787-8
Registration: 9V-OFB (Lickity-Split)
Flight Number: TR 869
Airborne time: 2h05m
Notes: Ninth of 25 legs, round the world
Cost to book: £144 one way
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Update: Scoot proactively emailed me after they saw this video and asked for my booking reference so they could offer a full response. I don’t wish to take any complaint with them further, not least because I wouldn’t want the flight attendant who spoke to me to get in trouble. This flight happened in June, and what happened to me was a genuine mistake even if it was handled poorly by the crew (not withstanding any language barrier). I wouldn’t want anyone getting into trouble because some airline vlogger made a critical video. That’s not a straight fight.
Scoot pointed out that Biz customers can order a premium meal which it seems I hadn’t done, despite thinking I had. Let’s chalk that one up to my error, and experience. The meal I did get still wouldn’t pass muster in economy class though, so my criticism of it stands.
The rest of the criticism in the video stands unchallenged. Ultimately, this video has gained a lot of views, split opinion, and the financial return from advertising has exceeded the cost of the ticket.
Scoot deserve credit for contacting me proactively and attempting to take ownership of the failings I describe, and so they can have a second chance... next year, I’ll take them on an Australian long haul route, paid for out of my own pocket of course. Scoot won’t know when I’m going to travel, so it’ll be interesting to see if I have a better experience!
Thanks for watching 😊
Wingin’ It! Paul Lucas I’ve also had AWFUL experiences with Scoot. They are ruthless when it comes to eating your own food on board.. they demanded we put our food away. I refused and said there was no warning especially for my own dietary requirements. They even got the manager but eventually allowed me after 10-15 minutes of arguing. Our flight was 8.5hrs from SNG to OOL.
I will avoid Scoot at all costs!
Wingin’ It! Paul Lucas let them respond in full. There’s no excuse for poor service and believe me I know, I’ve worked in the service industry all my life and now I’m fortunate enough to own a couple of hotels.
lemon9132 .... He is not claiming that you’re “racist” he’s merely saying “don’t make this issue about race.” Huge difference. I take it that English is not your first language hence the misunderstanding?
Trust me, Scoot *knows* when and which flight you're flying next. All of the cabin attendants on that flight would also know about you and your previous criticism of the airline. Hope you'll have a better experience next time around!
Hey Paul, How do you like Denver? My home for 39 years now, only leave it to go Flying to Asia...Scoot sounds like a lot of things I've seen in Thailand... not quite as pretty when you take a hard second look.........
what really shows honesty is the follow up you did with this video, giving credit where it is due (on the airline reaction)...
to be honest, whilst I have little knowledge in this field, business class and budget airline are oxymoron's to me.
It wasn't melted during heating. It was meant to sealed that tight to prevent air contact & etc. There's a direction on the meal box about how to open up the meal by using the knife provided to cut open the meal.
Those meal prices are outrageous. S$50/$37, It's pretty much a solid steak dinner for one with a drink here where I live. (Yeah, eating out is prohibitively expensive here). Not that I ever buy anything in-flight on low cost carriers anyway, I just bring my own stuff and if they won't let me, like Scoot here... Well, then I guess I am not flying with them.
IMO, From a marketing standpoint, this is INGENIOUS. Scoot flyers are given an experience so objectively bad that they'll *choose to fly Singapore Airlines instead.*
Fun fact: They're part of their own alliance, in that you can fly from Manila to Singapore to Frankfurt for *$220* as part of a promotional thing.
The future of capitalism is "pay-to-play" as a result of successful apps. You see this in video games with DLC models of play and with the Frontier model of low-cost air travel. My experience with Frontier was to pay $180 for a reservation, around $60 in bag fees, and then a fee ranging for $0 for emergency rows up to $15 for a window seat in order to confirm my booking the day of.
Have to say I LOVE Scoot! Use them regularly on the long haul from Singapore to Berlin or Athens - always get a nice plane and lots of leg room. Sure, you don't want to be buying more than a cup of coffee... but I find I can easily handle 12 hours with a pre-packed sandwich and a bags of sweets. Reckon it's definitely good value flying Scoot on the long haul: Jakarta-Berlin is usually under 200 Euros. Can't beat that!
I have been in scoot, I have had a bad and good experience
Good experience : Some flight attendants are good, food is good and seats are quite comfortable
Bad experience: I was under 15 and my dad booked a front extra legroom seat, and I had to sit in a small legroom seat, away from my family JUST BECAUSE I WAS UNER 15
Probably because it was an emergency exit seat and no matter what airline you fly, by law only those over 15 (in some cases even 17) may sit at the emergency row.
Sorry to hear you had to get separated though.
Strangely enough, the people who make airline meals know all about that, and tailor their meals to the altitude. You can get some pretty good food on aircraft now, and when food sucks, it’s okay to say it sucks.
I had a terrible experience with "AirBerlin". They were so cheap, we didn't even get a whole can of coke. They poured it into small plastic cups.
But it's no concern now, since they ceased buisniss in 2017.
I find that, if I abstain from eating the baked beans, Brussels sprouts, cauliflower and onions a few days before I am due to fly, I experience no sudden turbulence issues when I need to visit the toilet during flight
even though i am Singaporean, i am being absolute honest after taking budget airlines in asia, europe and US, i feel Scoot is one of the cheapest and best budget airlines in the world.
the author of this video, should deal with the SINGAPORE GOVT then as a citizen :)
Have you try Jetstar???, It's Australian low cost carrier and I think it much better than AirAsia, they have IFE, and even though they charged it, but at that time only cost 10AU$ and the food is also charged but at that time I bring my own meal. The seat also much better. I fly with them back in 2015, but I think there's not a lot of changes
The most unbelievable thing about Scoot for me is that they are *owned by Singapore Airlines,* almost UNIVERSALLY considered to be the world's best airline.
And yet here comes Scoot, the purveyors of absolute human misery that makes old Soviet airlines look like a five star carrier by comparison.
+Wingin’ It! Paul Lucas I don't want to be known as a hater, infact you can call me a fan. I get your point on the dryness of the rice. Just wanted to tell you the rice I eat is dry.... Sorry my english isn't the best, but I totaly get what you meam
This airline emailed me to say they changed my flight time. This meant I was stranded in Singapore not being able to catch my connecting flight to Phuket or any other flights as I was on the last one. Lost money from the connection and 1 night missed in resort $275 . Time in Singapore airport transit 13 hrs. Scoots response too fucking bad lol no refunds , no rebooking , no airport hotel so fuck u scoot I will never book with you again. Listen everybody use another cheap airline like Jetstar or air Asia DO NOT BOOK WITH SCOOT
Poorly made video… everything was about price and food provided... no full explanation on how the staff was rude to u. Furthermore, knowing the flight is a connecting flight, u should have known the food probably wouldn’t be of the best, due to the fact the food was first loaded up the plane during the initial take off from first location (jap). So far my scoot exp are rather Alright, albeit not perfect.
Wingin’ It! Paul Lucas if a staff wants to be rude to u, thy wouldnt just let it go, would it... You could record how u were served or being treated on e plane..
Trust me, food enters the airplane at roughly 3C.. it is then remained chilled (not frozen) throughout the flight...
Anyw i aint the only bloke thinking that this vid was poorly made. It could be seen by e like/dislike ratio mate..
Wingin’ It! Paul Lucas what do you mean it wont affect the food?? Try putting food in a chiller (not freezer) for 7h prior to heating it in an oven. It does affect the food quality. But of cos there is definitely room for improvement in the food aspects. However i wouldnt say the food is horrendous.
I’d like how u justify the crew members rudeness by one misunderstanding.. you could simply say “anyway its over now, and sorry if i caused u to feel alarmed”. Problem solved.. i bet u have seen multiple passengers disregard rules... definitely it could better resolved but I dont find this rude.. the crew may hav been alarmed and concerned for ur safety... anyw if u wanted to show that the crew was rude, u could have provided more evidence to support ur claims. To me its kinda one sided...
It’s rude to abruptly confront and accuse a passenger of something they didn’t do, and then refuse to back down even when the passenger politely informs them they are wrong, and lays out exactly what they did do.
If you don’t think that’s rude, then I can’t really help you, and can only hope you are much more polite to people in real life than the crew member was.
Also, airline meals are microwaved and it doesn’t matter where they are loaded when it comes to freshness. Six hours won’t make any difference.
That is my worst fear, extreme turbulence. I’m in Asia at the moment looking for a flight back to europe and scoot is the cheapest, so that’s why I’m watching this, but i’m dreading potentially flying over the bay of bengal and the turbulence! i’ve heard a lot of horror stories. and this just made me more scared!!
Paul, I now know which airlines to avoid at all costs. There are popular budget airlines in India. They are much better than Scoot, even the food, which is not exciting at all on a budget airlines, looks more palatable than the mess you were served on the plane.
wow i was thinking of flying scoot to japan but not after this video. how dare them ban passengers from bringing food. so on long haul flights if we get hungry we are forced to pay their extremely ridiculous prices to eat crappy food?! so cold hearted and inhuman.
Lots of low cost airlines in America have the same deal with the app - you need to download it before taking flight so you can watch movies. I agree with you about staying in the toilet - you were in the safest place rather than flying around the cabin trying to get to your seat. I really get annoyed when you pay for premium service and then you get no consideration at all. I could write a book! LOL
Long haul flight is not a joke for people health. If a budget airline open one, they really should prepare for it. I think flying budget for hours of flight is not a good choice. And hopefully i will never get one.
However, i can confirm that Scoot has strict safety checks and maintenance system.Nevertheless,they are a budget airline but they squeeze passenger out with a variety of add ons that when we think about it, we rather just take the National Airline. Its really lousy.
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